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Agency
for Real Estate Agents in Nova Scotia
Below is a sometimes very confusing explanation of agency. You as a buyer or a seller are used to describing the real estate salesperson that you are working with as your "agent". This means to you that you have an "Agency" relationship with this person. Although this is true in many cases it is not true in all. The real estate salesperson may choose to deal with you as a "Customer" which means they have obligations to you but different than if they were your agent. For example if you buy a house from a builder's salesperson that has dealt with the builder for 10 years and has sold 50 homes a year with this builder. The salesperson would not be able to deal with you in an "agency relationship" so they would deal with you as a "customer". This would also be true if you were buying a condo in a project where all condos in the project were handled by a salesperson. That salesperson would have to deal with you as a "customer". This is confusing but to understand it you need to see the salesperson as that a salesperson and the relationship as agency or customer. Transaction Brokerage comes in to play when the buyer is buying a property listed with either your salesperson or another salesperson in the same brokerage. In this situation the salesperson is acting for both parties and has to take more of a neutral role. For example the salesperson cannot recommend a price for the buyer to offer or a price for the seller to counter offer. Although this is all a little confusing it isn't as complicated as it appears. Read below carefully and you will have at least a basic understanding of the relationship you may have with your salesperson. Agency Brokerage representatives may or may not have an agency relationship with you. If you are a client then, there will be an agency relationship, if you are a customer then there is not an agency relationship. As a client, the brokerage representative and brokerage have a much higher level of responsibility to you than if you are a customer. The following sections give an explanation of agency and the obligations agents have to both clients and customers. Sellers
or Buyers Agency - with you as a client
You can expect competent service from your brokerage representative, knowing that the brokerage is bound by ethics and the law to be honest and thorough in representing a buyer or representing a property listed for sale. Both the buyer and seller can be represented by their own brokerage representative in a single transaction. Transaction Brokerage
- with both the buyer and seller as a client If you find yourself involved in a transaction brokerage relationship, before making or receiving an offer, both you and the other party will be asked to consent in writing to this new limited agency relationship. This relationship involves the following limitations:
No Agency- with you
as a customer The brokerage representative you choose to work with in this manner has a legal and ethical duty to provide you with accurate, honest answers to your questions and can provide all these services:
A brokerage representative who is not your agent cannot:
All Buyers and Sellers, whether in an agency relationship with a brokerage representative or not, will be given an agency brochure and asked to sign an acknowledgement that they have been provided this agency information and had an opportunity to review it.
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